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OTP Bank

Customer story · Banking

How OTP Bank feeds 444 employees without building a kitchen

OTP Bank wanted a daily meal benefit for its 444 employees, without building a kitchen inside the bank or running one. With atWork, the menu, ordering, delivery, billing and reporting all happen in one place.

Packed lunches stacked on an office desk beside a monitor

At a glance

  • 444employees on the programme
  • 45,000+meals delivered
  • 0kitchens built or managed
  • February 2025client since

Source: atWork platform data, 2025 to 2026.

The challenge

OTP Bank wanted to give its 444 employees a proper lunch every working day. The traditional route, a canteen, would have meant building a kitchen inside the bank and then running it, with staff, equipment and fixed costs that stay the same however many people eat.

At the same time, employees wanted variety. A fixed daily menu quickly becomes repetitive, and leaving the office to find something better can take up to 45 minutes a day.

Source: atWork platform data, 2025 to 2026.

What the bank was looking for

  • No kitchen to build inside the bank and none to manage
  • Real variety for employees, every day

The solution

OTP Bank chose atWork to run its meal benefit end to end. Every employee receives a company-funded budget and orders lunch in the atWork app, from a menu that changes every day. Local partner kitchens cook, local couriers deliver, and HR follows the whole programme from one dashboard.

  • Company-funded budgets.HR sets the budget per employee and can add top-up and carryover rules. Employees make no personal payment.
  • A daily-changing menu.80+ new meals every week across 6 categories, from High Protein to Low Carb, with meals ranked for each person by AI.
  • Grouped delivery.Employees pick a 12:00, 13:00 or 14:00 slot, and meals arrive grouped by department, floor or office zone.
  • HR dashboard.Real-time usage, popular meals, satisfaction and budget burn, with reports by division, location, category and time slot.
  • One invoice.One auto-generated monthly invoice for the whole programme, sent as a PDF by email.
The atWork app on two phones next to a fresh salad bowl
Employees order in the atWork app on iOS and Android and rate every meal from 1 to 10.

The results

The bank now offers a daily meal benefit to every employee, with variety that changes every day and no kitchen of its own to run.

45,000+

meals delivered

Source: atWork platform data, 2025 to 2026.

Meals ordered by OTP Bank employees in the atWork app and delivered to the office since February 2025.

0

kitchens built or managed

A daily meal benefit for 444 employees, with no kitchen to build inside the bank and none to manage.

2025

first enterprise client

OTP Bank joined atWork at its commercial launch in February 2025 and has run its meal benefit on the platform ever since.

“Thanks to atWork, we didn't have to build a kitchen inside the bank or manage it ourselves. We've found top-quality meals, zero monotony, and very economical prices.”
HR Manager, OTP Bank
OTP Bank
Colleagues eating lunch together around a table
Colleagues eating lunch together around a table

What's next

The programme keeps growing with the platform. Every week brings 80+ new meals from atWork's partner kitchens in Tirana, so OTP Bank employees keep getting fresh choice while HR runs the same simple programme.

New partner kitchens join the network as atWork grows.

Lunch for every employee, no kitchen required

See how atWork would work for your headcount and offices. We will show you the app and the HR dashboard and prepare an ROI estimate for your company.